Privacy Policy

When you visit our website and/or use our webshop, we process certain personal data. This privacy policy explains which information we collect from you, for what purposes and on what legal basis, how we obtain knowledge from this personal data, as well as which rights you have and how you can change your personal data (or have it changed).

1. Identity of the Data Controller

Muylle-Facon BV, a private company governed by Belgian law, with its registered office at Ambachtenstraat 58, 8870 Izegem, Belgium, registered in the Crossroads Bank for Enterprises under number 0607.980.657, is responsible for the processing of your personal data in accordance with this Privacy Policy.

2. Processing of Personal Data

We process your personal data when you create a customer account, place orders in our webshop, contact us (using the contact form on our website), or when you provide the information to us directly. This personal data is necessary in order to send you an order confirmation, inform you that your order has been processed, and to deliver your order and send an invoice.

We process the following personal data:

• Salutation, first name and last name (mandatory)
• Address (mandatory)
• Email address (mandatory)
• Telephone number and/or mobile number (mandatory)
• Date of birth (optional)
• Username (mandatory)
• Purchase information and history (mandatory)
• Purchasing behavior and preferences (requires your consent)
• ...

If you have previously given consent to the processing of certain personal data, this consent may always be withdrawn.

3. Purposes and Principles

Your personal data will be processed for the following purposes:

• Customer administration
• Performance of our sales contracts
• Accounting
• Customer service
• ...

The legal basis is the performance of our contract and compliance with legal or regulatory obligations.

4. Retention Periods

Personal data is stored for the period necessary depending on the purposes of the processing. Statutory retention periods are complied with where relevant.

5. Disclosure to Third Parties and Third Countries

We do not disclose your personal data to third parties, and we only share it with third parties if this is necessary for the performance of our contract or to comply with legal obligations. Otherwise, your information will only be disclosed to third parties with your consent. A data processing agreement has been concluded with third parties who process your data on our behalf (such as payment/delivery/IT service providers), in order to ensure the same level of security and confidentiality for your personal data. We will remain responsible for the processing where relevant.

Your personal data will not be processed by or disclosed to recipients outside the European Economic Area (EEA). If your personal data is nevertheless transferred to or stored in third countries, it will be ensured that this takes place in a third country that can guarantee an adequate level of protection, or provided that other appropriate safeguards are complied with.

6. Security

We take the confidentiality and protection of your personal data seriously and therefore apply appropriate technical and organizational security measures to prevent misuse, loss, unauthorized access, unwanted disclosure, or unauthorized changes. Furthermore, access to your personal data is only granted to those of our employees who actually need access to your information in connection with the performance of their work tasks and who are familiar with our privacy policy.

7. Rights of the Data Subject

You have a number of rights in relation to the processing of your personal data:

Right of access
Upon your request, we provide you with access to all personal data processed about you.

Right to rectification
Upon your request, we correct any inaccurate personal data.

Right to erasure
Your personal data will be deleted unless your request cannot be granted because we have a legal obligation to retain the relevant information, or because we still need the information for the purposes for which it was collected.

Right to withdraw consent
If we have requested your consent to use your personal data, you may at any time subsequently inform us that you wish to withdraw your consent. The processing of the relevant personal data will be stopped unless there is another reason obliging us to continue processing.

Right to data portability
You may request that we provide your personal data in a structured and readable format, and you have the right to have the personal data transmitted to a third party.

Right to object
You have the right to object to the processing of your personal data if you believe that your personal interests outweigh our legitimate interests. You may always object to the use of your personal data for direct marketing.

Right to restriction of processing
You have the right to request restriction of the processing of your personal data if you contest the accuracy of the processed personal data or have other objections to the processing of your personal data.

The above rights may be exercised by submitting a request. In order to ensure that the request for access is from you, we may request additional information in order to verify your identity. We will respond to your request as soon as possible and no later than within one month.

You may also choose to view, manage, correct, or delete your information yourself by logging into your customer account.

8. Contact – Complaints

If you have questions about our privacy policy or complaints regarding the processing of your personal data, please contact us at +45 88 77 98 18 or by email at service@rubiomonocoat.dk.

If you do not agree with how we process the personal data you have provided to us, you may contact the Belgian Data Protection Authority (Drukpersstraat 35, 1000 Brussels, Belgium – email: contact@apd-gba.be– https://www.gegevensbeschermingsautoriteit.be).

9. Changes

We reserve the right to amend this Privacy Policy. Such changes will be published on our website. If the changes are significant, you will be informed by email.